Exchanges, returns, complaints

If for some reason you change your mind or the product you receive does not meet your expectations, remember that you can return it to us within 30 days of receiving it.

Information on the right to withdraw from a distance contract

✅ Prepare the goods for return	✅ Join the product Exchange form Withdrawal form Complaint form	✅ Send the parcel to our address: BUSHIDO SPORT DUBIEL SKA Żędowice, ul. Dworcowa 24 c 47-120 Żędowice tel. +48 77 540 78 34 We encourage you to use the return form at the bottom of the page (>> click here <<)	✅ Wait for your money back for the replaced product. We have 14 days for this, but we promise that we will try to do it faster!

Important information:

✅ If you exchange a product for another one, add an amount of PLN 13.90 to the package to cover the shipping of the new product (packages up to 30 kg) or pay this cost by transfer ( see transfer details ). If you prefer to send it back cash on delivery, please write about it in the exchange form, then the shipping cost will be PLN 21.00.

✅ If you do not have a printer, you can attach a handwritten form providing:
- your store login and order number
- name, surname and contact telephone number 
- full address for return shipping
- model, size and color of the goods for exchange

✅ Shipping address  we do not accept parcels sent back to us on delivery or to parcel lockers or collection points) :

BUSHIDO SPORT DUBIEL SKA
Żędowice, ul. Dworcowa 24 c
47-120 Żędowice
tel. +48 77 540 78 34

✅ In case of a complaint, please send a message describing the problem with a photo and  a complaint form to reklamacje@bushido-sport.pl.

Our man will handle the case and try to solve the problem quickly.

✅ If you have an account in our store, you can also conveniently enter a complaint by selecting the Your account menu - add a complaint

Important information:

✅ If the complaint is accepted, the store bears the costs of shipping and returning the goods.

✅  Damage resulting from using the product contrary to its intended purpose is not subject to complaints

✅ If you do not have a printer, you can attach a handwritten form stating:

- your store login and order number
- name, surname and contact telephone number 
- full return shipping address
- description of the complaint

✅ Shipping address ( we do not accept parcels sent back to us on delivery or to parcel lockers or collection points):

BUSHIDO SPORT DUBIEL SKA
Żędowice, ul. Dworcowa 24 c
47-120 Żędowice
tel. +48 77 540 78 34

Files to download:

Complaint form

For fast, cheap and convenient shipping, we encourage you to use the return form option below.

How to return products to the store

1

Pack the products you want to return

Remember to protect the returned goods against damage by adding appropriate filling. Pack the parcel in a regular-shaped cardboard box or foil packaging used by a given courier company. Seal the parcel with tape. Do not use stretch foil.

2

Send your parcel via Wygodne Zwroty

Go to the form where you will send your parcel. You will receive a return code or shipping documents. You can send your parcel at a parcel locker or at points such as: Żabka, Stokrotka, Auchan, Carefour.

3

Wait for your refund

We will refund your money within 14 days. You will receive the refund to the account number provided in the contract withdrawal form.

Over 40,000 shipping points Fast and convenient

Send a return shipment AlleKurier provides convenient returns